Section 1
Free Platform Services
FitSaathi does not collect payment for account or provider registration, identity verification, or coach and dojo booking. There is no platform fee to refund and no non-refundable charge for these services.
Free FitSaathi services need no refund; this policy covers marketplace product purchase refunds and disputes.
Section 1
FitSaathi does not collect payment for account or provider registration, identity verification, or coach and dojo booking. There is no platform fee to refund and no non-refundable charge for these services.
Section 2
Refund or return eligibility for a shop product depends on the seller's clearly disclosed return policy, the product condition, and applicable consumer law. The product and delivery total is shown before the order is placed.
Section 3
Any delivery charge is included in the total shown before a shop order is placed. Whether a delivery charge can be refunded depends on fulfilment status, the disclosed return terms, and applicable law; it is never hidden as a registration, verification, or booking fee.
Section 4
Marketplace refund requests must be submitted through official support with the order ID, reason, and any relevant product photos or seller communication. FitSaathi may ask for more details before deciding.
Section 5
Eligible marketplace refund requests are reviewed within a reasonable support timeline. After approval, completion time may depend on the original shop payment method and the customer's bank or payment provider.
Section 6
Repeated marketplace refund abuse, false product claims, fake complaints, chargeback misuse, or attempts to keep products without valid payment may lead to account restrictions.
Contact FitSaathi support for policy questions, refund reviews, data requests, safety reports, or account issues.
Contact support