Cancellation Policy

Customers and coaches should provide cancellation notice as early as possible. Repeated late cancellations may affect reliability records or package benefits.

No-shows or missed sessions may be counted as completed unless the package rules or a support review allows rescheduling.

For eligible home classes, a one-time trainer replacement may be requested within the first week. Approval depends on availability and support review.

Coach or dojo cancellations may be tracked for reliability scoring and can affect platform visibility, badge status, and future approvals.